Privacy policy
Overview
This Privacy Policy outlines how Moor Clothing, Inc. (“Moor Clothing”, “we”, or “us”) collects, safeguards,uses, and discloses information pertaining to you when you engage with our (“Website”) or any other services linked to this Privacy Policy (collectively referred to as the “Services”), whether accessed directly or through third-party platforms.
Please note that this Privacy Policy excludes information gathered by third parties, such as other companies or third-party websites or mobile applications, even if accessed through our Services, unless explicitly stated otherwise here in.
For queries or concerns about our information handling practices, please contact us at Moor Clothing@gmail.com
If you do not consent to your information being used as described in this Privacy Policy, you should discontinue using the Services.
Information We Collect
In this Privacy Policy, “Personal Information” refers to data that directly identifies an individual or that could reasonably be used to identify them indirectly, such as name, email address, home address, or mobile phone number. Personal Information also encompasses data directly combined with such identifying information.
We collect Personal Information from users of our Services through our website in two ways:
– Passive Data Collection: This involves automatically gathering data when customers interact with our Services.
– User-Submitted Information: This includes data actively provided by customers, either voluntarily or as necessary to utilize our Services.
Customers may also furnish us with information about third parties, such as when sending gift cards or using our referral services. In such instances, we may request the recipient’s name and email address and use this information solely to send corresponding email communications and track the usage of gift cards or referral programs.
Passive Data Collection
Generally, we automatically collect certain information based on users’ interactions and behaviors within the Services. This information helps us analyze customer demographics, interests, and behaviors to enhance our service offerings. It is also utilized for security purposes to safeguard our Services and the associated customer data.
If any automatically collected information directly identifies you or could reasonably be used for identification, it is treated as Personal Information. We may combine passive data with Personal Information, treating the merged data as Personal Information under this Privacy Policy. However, in many cases, passively collected data is used in de-identified or aggregated forms that do not identify individuals.
Passive data collection methods include:
Mobile Device Information
When using our App, we receive information about your mobile device, enabling us to register your device and potentially send transaction-related push notifications.
Log Files
Similar to most websites, our servers automatically log technical details about user traffic, including IP addresses, browser types, and clickstream data, to analyze trends and improve our Services.
Cookies
This helps us track user interactions with our Website, App, and Services. Cookies can be session-based (expire upon closing your browser) or persistent (stored on your device). They serve purposes such as facilitating secure logins, personalizing content, and enhancing performance and analytics.
User-Submitted Information
We request and retain user-provided information to deliver our Services effectively and improve user experiences. This includes data submitted electronically, via phone, or in-person interactions.
We collect user submitted information in the following ways:
Orders
When placing orders, we collect contact and payment information to fulfill orders and provide customer support. Return-related feedback may also be collected to enhance our Services.
Personalization
To tailor our Services, we may request preferences and physical characteristics (e.g., height, style preferences), feedback on products, and approximate geolocation.
Surveys, Contests, and Public Feedback
Users may participate in surveys or contests, providing Personal Information for prize notification and Service enhancement purposes. Public feedback (e.g., product reviews) may be visible to others, so exercise caution when disclosing Personal Information.
Third-Party Account Credentials
If opting to link third-party accounts (e.g., Google, Facebook), understand that shared data is governed by the third party’s privacy policy.
How We Use Your Information
This section details various uses of Personal Information collected, including but not limited to:
- Your Personal Information will be used to help us deliver and personalize our Services to meet your preferences and needs. This includes presenting you with relevant products, content, and information through our Website, App, and other platforms.
- We will be using your Personal Information to communicate with you effectively, including sending you updates, newsletters, promotional offers, and information about our services that we believe may interest you. These communications are designed to enhance your experience and keep you informed about Rent the Runway’s latest offerings.
- Analyzing your usage patterns and interactions with our Services helps us continuously improve and optimize our offerings. We may use aggregated data to understand trends, enhance user experience, and make informed business decisions. Additionally, we use Personal Information to ensure compliance with our Terms of Service and other legal obligations.
- We may use your Personal Information as necessary to comply with applicable laws, respond to lawful requests and legal processes, enforce our policies, and protect our rights, safety, and property, as well as that of our users and the public.
- In cases where we obtain your consent or where you have provided specific instructions or preferences, we use your Personal Information accordingly. This may include sharing information with third parties as per your consent or utilizing your data for purposes explicitly stated at the time of collection.
How We Disclose Your Information
We may disclose your Personal Information in adherence to this Privacy Policy, encompassing:
- Service Provision
Your Personal Information may be disclosed to third-party service providers who assist us in delivering and improving our Services. These providers include entities involved in data analytics, customer support, payment processing, and technical infrastructure. They are contractually bound to use your information solely for the purposes outlined by Rent the Runway.
- Legal Obligations
In certain circumstances, we may disclose your Personal Information as required by law, legal process, or governmental request. This includes responding to subpoenas, court orders, or other legal inquiries. We may also disclose information to protect our rights, property, or safety, as well as those of our users or the public, or to enforce compliance with our Terms of Service.
- Consent or Directive by You
We may disclose your Personal Information based on your explicit consent or directive. For example, if you participate in a promotion, contest, or interactive feature that involves sharing your information with a third party, we will proceed only with your consent. Similarly, if you instruct us to share your information with a specific entity or for a particular purpose, we will honor your instructions to the extent feasible and within the bounds of applicable laws and regulations.
Third-Party Websites
This Privacy Policy excludes third-party websites accessible via links on our Services.
Account Information
You have the ability to access, modify, or delete information stored in your online account by adjusting settings available through your account dashboard.
Communication Preferences
You can opt-out of receiving promotional emails or text messages by following the unsubscribe instructions provided in the communications or by adjusting your communication preferences in your account settings.
Cookies and Tracking Technologies
You can manage cookie settings in your web browser to reject cookies if you prefer. Please note that this may impact the functionality and availability of certain features on our Services.
Mobile Push Notifications
You have the option to control push notification preferences through the settings on your mobile device.
These choices empower you to manage how your information is used and communicated in connection with our Services. For further details, please refer to our Privacy Policy or contact us directly with any questions.
Security
While we employ reasonable security measures to protect Personal Information, no method is infallible. We cannot guarantee absolute protection against unauthorized access or alteration.
Children’s Privacy
Our Services are not intended for children under 13 years without parental consent. If inadvertently collected, we will immediately delete such information upon notice.
For concerns or information requests, contact us at moafricancloset@gmail.com
Changes to this Privacy Policy
This Privacy Policy may undergo revisions periodically. The most recent version will always be available on our Website, with the effective date noted at the top. We may update this Privacy Policy to reflect changes in our practices, technological advancements, or the introduction of new services. If there are material changes to how we handle your Personal Information or if we intend to use it in a significantly different manner than stated, we will immediately let you know about it.
Contact Us
For any questions, concerns, or feedback about this Privacy Policy or our data handling practices, please reach out to us through
602 West Sugar Creek Road, Suite 1&2 Charlotte. NC. 28213