Moor Clothing Store — Privacy Policy
Who We Are & Scope
Moor Clothing Store (“Moor Clothing Store,” “we,” “us,” or “our”) operates the website
moorclothingstore.com and related online services (the “Services”).
This Privacy Policy explains
how we collect, use, disclose, and safeguard personal information when you visit our site, make a
purchase (including custom orders), create an account, book an appointment, communicate with
us by email or SMS, or interact with our ads and analytics tools.
By using the Services, you agree to the practices described here. This policy applies worldwide,
including the United States, the European Economic Area (EEA), the United Kingdom (UK), and
Canada.
Contact Us
If you have questions or wish to exercise your privacy rights, contact us:
• Email: info@moorclothingstore.com
• Phone: 704■559■9558
• Mailing Address: 602 W Sugar Creek Rd, Ste 2, Charlotte, NC 28213, USA
Information We Collect
We collect personal information you provide directly, information collected automatically, and
information from third parties. The types of information include:
• Identifiers (e.g., name, email address, phone number, billing and shipping addresses).
• Account information (login, preferences, saved items).
• Order & commercial information (items purchased, order history, service tickets, consultation
notes).
• Payment information (processed by our payment partners; we do not store full card numbers).
• Custom-order details (measurements, design preferences, inspiration photos you share).
• Communications (emails, SMS, chat messages, forms, and call notes).
• Device & usage data (IP address, cookie identifiers, pages viewed, links clicked, referring/exit
pages, timestamps).
• Approximate location (derived from IP address or shipping address).
• Inferences (preferences or interests derived from other data).
Sources of Personal Information
• Directly from you (checkout, account creation, consultations/appointments, forms, SMS).
• Automatically through cookies and similar technologies on our site.
• Service providers (payment processors, shipping carriers, analytics/advertising partners).
• Publicly available sources or social media you interact with.
How We Use Personal Information
• Provide, personalize, and fulfill orders; process payments; arrange shipping; and manage
returns where applicable.
• Provide custom design services (including sketches, measurement handling,
fittings/appointments, and customer support).
• Operate and improve the Services, including troubleshooting, analytics, and protecting against
fraud, abuse, and security risks.
• Send transactional communications (order confirmations, shipping updates, service notices).
• Send marketing communications (email/SMS), show you ads, and measure campaign
performance (with your consent where required).
• Comply with legal obligations and enforce our terms, including for accounting and tax purposes.
Legal Bases for Processing (EEA/UK)
• Contract: to provide products and services you request.
• Legitimate interests: e.g., site security, fraud prevention, improvements, and certain
marketing to existing customers.
• Consent: where required for cookies/analytics/ads or SMS/email marketing.
• Legal obligations: bookkeeping, tax, and regulatory requirements.
How We Share Personal Information
We share personal information with:
• Service providers that operate our website and store (e.g., WordPress/WooCommerce
hosting), process payments, fulfill and ship orders (e.g., carriers), send email/SMS, provide
analytics and advertising tools, and support customer service.
• Professional advisors (accountants, auditors, legal counsel) where necessary.
• Authorities where required by law or to protect our rights or users.
• In the event of a business transaction (merger, acquisition, or asset sale), your information may
be transferred as permitted by law.
We do not sell personal information for money. We may “share” personal information for cross■context behavioral advertising (e.g., using advertising cookies/pixels). Where required by
law, we will provide an opt■out of sale/sharing.
Your Privacy Rights
Depending on where you live, you may have rights to:
• Access, correct, or delete personal information.
• Receive a portable copy of certain information.
• Opt■out of the sale or sharing of personal information and targeted advertising.
• Limit the use and disclosure of sensitive personal information (where applicable).
• Object to or restrict certain processing, and withdraw consent (EEA/UK).
To exercise these rights, email info@moorclothingstore.com or call 704■559■9558. If you are in
the EEA/UK, you may also complain to your local data protection authority.
California & Other U.S. State Disclosures
For California (CPRA) and similar state laws, we provide a notice of collection and use of
categories of personal information (identifiers; commercial information; internet activity;
approximate location; inferences). We use and disclose these categories for the purposes
described in this policy, and we retain them as described below. We do not sell personal
information for money; we may share it for cross■context behavioral advertising. You may
exercise your rights and opt■out by contacting us.
Cookies & Similar Technologies
We use cookies and similar technologies to operate our site, remember your cart, enable
checkout, analyze site usage, and personalize/measure ads. Non■essential cookies (e.g.,
analytics/advertising) may require your consent in some regions.
• Essential: required for site operation (e.g., cart, checkout, security).
• Analytics: help us understand site performance and improve the Services.
• Advertising: personalize ads and measure effectiveness.
You can manage cookies in your browser settings and, where available, through our cookie
banner or preferences tool. Blocking some cookies may impact site functionality.
SMS/Text Messaging Policy
• By opting in, you consent to receive SMS messages from us about orders, appointments, and
marketing (message frequency varies).
• Message and data rates may apply. Reply STOP to cancel, HELP for help.
• Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered
messages.
• We retain your opt■in/opt■out status to honor your preferences.
Email Marketing
If you subscribe to our emails, you can opt out at any time by using the unsubscribe link in the
message. We may still send you non■marketing messages related to your orders or account.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy,
including to provide the Services, comply with legal obligations, resolve disputes, and enforce
agreements. Typical retention periods include:
• Order and transaction records: up to 7 years for tax/accounting.
• Account information: until you delete the account or it is inactive for an extended period.
• Marketing preferences and consent records: until you opt out or the data is no longer needed.
• Custom-order measurements and design notes: for the life of the order and a reasonable period
thereafter to support alterations, reorders, and records.
Security
We use administrative, technical, and organizational measures designed to protect personal
information. No method of transmission or storage is completely secure; we cannot guarantee
absolute security.
International Data Transfers
If you are outside the United States, your information may be transferred to and processed in the
U.S. and other countries. Where required, we use appropriate safeguards (such as Standard
Contractual Clauses) to protect your information.
Children’s Privacy
Our Services are not directed to children under 13 (or other age as required by local law), and we
do not knowingly collect personal information from children. If you believe a child has provided
personal information, contact us so we can delete it.
Do Not Track
Some browsers offer “Do Not Track” signals. We do not respond to such signals at this time.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post
the updated policy and update the effective date above.
Not Legal Advice
This Privacy Policy is provided for general informational purposes and is not legal advice. Please
consult a qualified attorney to confirm compliance with the laws that apply to your business.