Frequently Asked Questions

Your custom journey begins by submitting our Custom Order Form so our team can review your event details, design preferences, required date, and budget. If your project is a good fit, we will invite you to schedule a consultation with our designer. During the consultation, we will discuss your vision, fabrics, measurements, design details, and create your sketch. A final quote and estimated completion timeline will then be provided. A 70% deposit is required to confirm the order and begin production.

Yes. While our showroom is located in Charlotte, North Carolina, we work with clients beyond our local area through virtual consultations and remote measurement guidance. Completed garments can be shipped to clients where delivery is available.

We recommend beginning the custom bridal process approximately 6–9 months before your event date. More intricate designs may require additional time. Rush requests may be considered depending on our production schedule and the complexity of the design.

 

Production time varies depending on the design, materials, embellishments, fittings, and our current production schedule. Your anticipated completion timeline will be discussed during your consultation and confirmed as part of your custom order.

Absolutely. Fabric, color, silhouette, embellishments, and other design details are discussed as part of the custom design process. Final selections are subject to availability and suitability for the approved design.

We welcome inspiration images to help communicate your preferences; however, Moor Clothing does not replicate another designer’s work exactly. Our custom process is centered on creating an original design tailored to you.

Ready-to-wear gowns may be purchased directly through our online shop. If you prefer to view available pieces in person, you may also book a showroom shopping appointment.

Please review the sizing information provided with the gown before ordering and compare it carefully with your measurements. Because fit can vary depending on a garment’s construction and silhouette, we recommend using the measurements provided rather than relying solely on your usual dress size.

Depending on the gown and the alterations required, alterations may be available or may be completed by a qualified alterations professional. Please note that a ready-to-wear garment altered to a client’s measurements or specifications becomes final sale and is not eligible for exchange except where otherwise provided in our Shipping & Returns Policy.

 

No. Moor Clothing gowns are available for purchase only; we do not currently offer rentals.

Ready-to-wear orders are generally processed within 5–7 business days, unless otherwise stated on the product page. Processing time is separate from shipping transit time. Available shipping methods and estimated delivery dates are shown during checkout.

An unworn and unaltered ready-to-wear gown may be eligible for exchange, subject to our Shipping & Returns Policy. Exchange requests must be made within the applicable timeframe, and the garment must remain in its original condition with all tags and components attached. Custom and altered garments are final sale.

Please contact us within 48 hours of confirmed delivery with your order number, a description of the issue, and clear photographs. Our team will review the concern and determine the appropriate resolution in accordance with our Shipping & Returns Policy.

 

Care requirements vary depending on the fabric, construction, and embellishments of each gown. Please follow the care guidance provided with your garment or on the applicable product page. Delicate, hand-beaded, sequined, crystal-embellished, or specialty-fabric gowns should be handled with particular care.

An appointment is required for custom consultations, fittings, and certain in-person services. If you are interested in a custom gown, please submit the Custom Order Form first and wait for our team to invite you to schedule a consultation. Ready-to-wear showroom shopping appointments do not require a Custom Order Form.

Yes. Custom design consultations require a consultation fee. The fee is non-refundable; however, when applicable, 50% of the fee is credited toward your final gown cost if you proceed with a custom order.

Your custom order is confirmed and production begins once the required 70% deposit has been received. The date of your consultation does not mark the beginning of production.

 

Custom pricing varies according to the type of gown, fabric, construction, embellishments, and design complexity. Please visit our Pricing page for current starting prices. A final quote is provided after your design requirements have been reviewed.

Custom orders follow the payment structure outlined during your consultation, including the required deposit to begin production. For eligible online shop purchases, third-party pay-over-time options may also be available at checkout. Availability and approval are determined by the applicable payment provider.