Privacy Policy

We collect information you provide to us when you place an order, create an account, book a consultation or appointment, submit a form, communicate with us, or otherwise use our services.

This may include:

• Name, email address, phone number, and billing or shipping address
• Account and order information
• Purchase and transaction history
• Measurements, design preferences, inspiration images, and other information provided for custom orders
• Appointment and consultation information
• Communications you send to us
• Information necessary to process payments and fulfill orders

Payment transactions may be processed by third-party payment providers. Moor Clothing does not store complete payment-card details on our website.

When you use our website, certain information may be collected automatically through cookies and similar technologies, including information about your device, browser, IP address, pages viewed, and interactions with our website.

We use this information to operate and improve our website, maintain security, understand site performance, and, where applicable, measure marketing effectiveness.

We may use your information to:

• Process and fulfill purchases
• Provide custom design services
• Schedule and manage consultations and appointments
• Process payments and arrange shipping
• Communicate about orders, appointments, fittings, or customer-service matters
• Maintain and improve our website and services
• Prevent fraud and protect the security of our website
• Send marketing communications where you have chosen to receive them
• Maintain business, accounting, and legal records as required

We may share information with trusted service providers when necessary to operate our business and provide our services. This may include providers that assist with payment processing, website hosting, order fulfillment, shipping, communications, analytics, and customer support.

We may also disclose information when required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, or sale.

We do not sell your personal information for money.

Our website uses cookies and similar technologies to support essential site functions such as shopping-cart activity, checkout, security, site performance, and user preferences.

We may also use analytics or advertising technologies to understand how visitors interact with our website and measure the effectiveness of our marketing.

Where required, you may be provided with options to manage non-essential cookies. You can also control certain cookies through your browser settings.

If you choose to receive promotional emails or text messages from Moor Clothing, you may opt out at any time.

For email marketing, use the unsubscribe option included in the message.

For SMS messages, reply STOP to opt out or HELP for assistance. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.

We may continue to send transactional or service-related communications concerning your orders, appointments, account, or other services you request.

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal and accounting obligations, resolve disputes, and protect our legitimate business interests.

Certain order, transaction, custom-design, and communication records may be retained for longer periods when reasonably necessary for these purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Depending on where you live, applicable law may provide you with certain rights concerning your personal information, which may include the right to request access, correction, deletion, or a copy of certain information.

You may also have the right to object to or restrict certain uses of your information or withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Our website may contain links to or integrate with third-party websites, payment providers, social platforms, or other services.

Their privacy practices are governed by their own policies, and Moor Clothing is not responsible for the privacy practices of third-party services.

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.