Shipping, Returns & Exchanges

Ready-to-wear orders are generally processed within 5–7 business days, unless otherwise stated on the product page.

Processing time is separate from shipping transit time and allows our team to complete final quality inspection, preparation, and packaging of your garment.

Available shipping methods and estimated delivery dates are displayed during checkout based on the information available at the time of purchase.

Delivery dates are estimates rather than guarantees. Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, service disruptions, or other circumstances outside Moor Clothing’s reasonable control may affect the actual delivery date.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Due to the delicate, limited, and often highly embellished nature of our garments, ready-to-wear purchases are not eligible for return or refund due to change of mind, sizing, or personal preference.

However, an unworn and unaltered ready-to-wear garment may be eligible for exchange for another available dress, subject to approval by Moor Clothing.

To request an exchange, please contact us within 48 hours of confirmed delivery. The garment must remain unworn, unused, unwashed, unaltered, and free from stains, fragrance, cosmetics, damage, or other signs of wear, with all original tags and components attached.

Once an exchange is approved, the garment must be returned within 7 calendar days of authorization. The customer is responsible for return shipping and any shipping costs associated with the replacement garment unless the exchange results from an error by Moor Clothing.

If the replacement dress is higher in price, the customer is responsible for the difference. If the replacement dress is lower in price, the remaining value will be issued as store credit.

Exchanges are subject to availability and are not complete until the original garment has been received and inspected by Moor Clothing.

Every garment is carefully inspected before shipment. If your order arrives with a significant defect, shipping damage, or you receive an incorrect item, please contact Moor Clothing within 48 hours of confirmed delivery.

Please include your order number, a description of the issue, and clear photographs showing the area of concern. If shipping damage is suspected, please also retain and photograph the original packaging.

Please do not wear, alter, wash, clean, repair, or remove tags from the garment while the matter is being reviewed.

Once reviewed, Moor Clothing will determine an appropriate resolution, which may include repair, replacement, exchange, or refund. If Moor Clothing confirms a significant defect or fulfillment error requiring a return, reasonable return shipping costs will be covered by Moor Clothing.

Natural characteristics of specialty fabrics and handcrafted embellishments—including minor variations in color, texture, bead or sequin placement, and minor shedding of embellishments—are not generally considered defects.

If a return is approved, Moor Clothing will provide return instructions.

The garment must be shipped back within 7 calendar days of return authorization.

Returned merchandise must be unworn, unused, unwashed, unaltered, and returned with all original tags and components attached, unless the reported defect itself prevents this.

Garments showing signs of wear, alteration, damage after delivery, fragrance, cosmetics, stains, or other changes unrelated to the reported issue may not qualify for return or exchange.

Customers are responsible for reviewing the sizing information provided before purchasing a ready-to-wear garment.

A difference in fit, personal preference, or change of mind is not considered a product defect.

If a ready-to-wear garment has been altered to the customer’s measurements or specifications, it is considered final sale and is not eligible for return or exchange, except where required by applicable law or where Moor Clothing confirms a significant defect unrelated to the alteration.

Custom garments are designed and produced specifically for the individual client and are therefore final sale once the design has been confirmed and production has begun.

The required 70% deposit is non-refundable once production begins. The remaining balance is due upon completion and before pickup, shipment, or delivery.

Custom garments are not eligible for return or exchange due to change of mind, personal preference, or changes in the client’s measurements after measurements or fittings have been completed.

If you believe your custom garment has a workmanship issue upon receipt, please contact Moor Clothing within 48 hours so that we can review the concern and determine an appropriate resolution.

Additional provisions governing custom orders are provided in our Terms & Conditions.

Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange due to change of mind, sizing, or personal preference.

This does not affect any rights that cannot legally be excluded.

If you need to request a change or cancellation to a ready-to-wear order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun or the order has been shipped.

Custom-order cancellations are governed by the Custom Orders section above and our Terms & Conditions.

We want the opportunity to address legitimate concerns promptly and fairly.

If you experience a problem with your purchase, please contact info@moorclothingstore.com with your order information and details of the issue so our team can review it.

Nothing in this policy limits rights or remedies available to a customer under applicable law.

For questions regarding shipping, delivery, returns, or exchanges, please contact:

Moor Clothing
Email: info@moorclothingstore.com