Moor Clothing Store — FAQS
1. What's your process?
o Schedule an appointment and upload any photos of a specific dress or style you have in mind.
o l During the appointment, we’ll discuss various project details, including fabric preferences,
o design intricacies, aesthetics, and budget.
o l We’ll create a sketch of your dream dress and present it to you.
o l We’ll provide you with a quote.
o l If you choose to move forward with us, we’ll take your measurements and proceed with the
o payment (a 70% deposit is required to begin, with the remaining 30% due on the agreed
o pick-up date).
o l Relax and watch as we transform your dream dress into reality.
2. Do you handle clients from other states?
o Although our physical headquarters is in Charlotte NC, we are delighted to serve clients globally.
o No matter where you are, distance won’t hinder us from crafting your dream gown. We are fully
o prepared to collaborate remotely, guaranteeing a smooth and personalized experience for clients
o everywhere.
3. What is the time frame and cost for a custom bridal dress?
o The production time for our custom bridal dresses typically ranges from 6 to 9 months. If you
o need it sooner, we offer expedited options at an additional cost. The cost for a bridal dress varies
o based on the specific service you choose; please refer to our website’s service page for more
o information.
4. What is the time frame for completing other custom order (not including custom wedding?
o The usual turnaround time is 6 to 8 weeks. If you need your order faster, we offer expedited service for an additional fee.
5. Can I personalize my fabric?
o Certainly, you can.
6. Can I rent dress?
Unfortunately not.
7. Are your dresses true to size?
Yes, they are.
8. How can I determine my correct size?
Each gown on our website has a detailed size guide that includes measurements of the garment
itself, along with tips on how to measure yourself accurately. Additionally, please check the footer
of our website for the link to the sizing guide.
9. What is your refund policy?
Because all products are customized to match the buyer’s preferences or needs, exchanges are
not allowed. Each custom order requires the buyer to specify their size due to the unique
production process. When purchasing Moor Clothing off the rack online, items will be produced
and shipped based on the size selected at checkout. Returns or exchanges are not accepted
unless there is a major defect with the item. (Please check the footer of our website for the link to
the refund policy.
10. What is the price range for your custom dresses?
The cost varies based on the type of service you require. For more information, please visit our
service page.
11. When can I expect to receive my dress after I place my order for off-the-rack store or online shop orders?
Orders from our off-the-rack or online shop are generally processed within 2-3 business days
before being shipped. We utilize UPS standard shipping, which usually takes 3-7 days for
delivery. Delivery times may vary based on your location, and you’ll receive a tracking number to
monitor your shipment’s progress. If you need to expedite your order, this option is available for
an additional shipping fee, with shipping choices presented during checkout.
12. How should I take care of my dress?
All of our dresses are suitable for machine washing.
13. How can I purchase your ready-to-wear/off-the-rack dress / how can I order a custom dress?
You can purchase ready-made items through our online store or by visiting us in person. For
custom orders, please send a text with your inspiration and required date to 704-559-9558 for
more information.
14. Do you offer installment options?
Regrettably, we do not offer that option. However, when you make a purchase from our online
store, you will find payment options that let you buy products and pay over time. Please be aware
that these options vary in their payment methods, eligibility criteria, and terms and conditions.
