Terms and Conditions

Welcome to Moor Clothing. By placing an order, booking a consultation, or engaging with our services, you agree to the following terms and conditions. These policies are designed to ensure clarity, fairness, and a seamless experience for every client.

Custom Orders & Production Timeline
Custom gowns are made-to-order and require a consultation prior to production. Once design details are confirmed, a 70% deposit is required to begin production. The remaining balance is due before delivery. Production timelines vary based on complexity and seasonality; estimated delivery dates will be provided during your consultation.

Shop Orders & Processing Time
Orders placed directly through our shop page require full payment at checkout. Please allow 5–7 business days for processing, separate from shipping. This time includes quality checks, packaging, and preparation. Shipping estimates begin after processing is complete.

Returns & Quality Assurance
We take pride in the craftsmanship of every garment. Off-the-rack items may be eligible for return only in cases of significant defects. Custom orders are tailored to your specifications and are not eligible for exchange or refund once confirmed. If you believe your item has a defect, please contact us within 24 hours of delivery with photos and a description. We will assess the issue and offer a resolution, which may include repair, replacement, or refund.

Use of Customer Photos
We love celebrating our clients and showcasing the beauty of each gown. By sharing photos with us—whether via email, social media, or during fittings—you grant Moor Clothing the right to feature these images on our website, social media platforms, and promotional materials. If you prefer your image not be used, simply contact us at info@moorclothingstore.com, and we will respectfully honor your request.

Intellectual Property
All designs, images, and content on this site are the intellectual property of Moor Clothing. Replication or reproduction without written consent is strictly prohibited.

Limitation of Liability
Moor Clothing is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We strive for excellence, but cannot guarantee fit or satisfaction without a consultation.

Privacy & Data Use
We respect your privacy. Personal information collected during checkout or consultation is used solely for order fulfillment and communication. We do not sell or share your data with third parties.

Changes to Terms
Moor reserves the right to update these terms at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms